These processes are typically found in departments such as marketing, HR, reporting, IT, legal or compliance, or are simply certain types of processes such as application processes that for various reasons have not found their way into an existing ERP system, but could still benefit from the advantages of process automation. ![]() And on top, they are also often untraceable, which in some cases leads to difficulties in proving compliance with regulatory requirements. Non or poorly documented, non-transparent and error-prone support processes, in which responsibilities are in many cases unclear (and thus individual tasks are easily left undone), lead to long waiting times, delays and process loops, ultimately resulting in endless cycle times and frustration for everyone involved. Support processes in particular, which are found in virtually every industry (and are intended to optimally facilitate the core business of the company) are often handled with spreadsheets, checklists or countless emails – and therefore many times result in a multitude of problems. Over the past few years, numerous manufacturers have brought solutions to the market that enable business departments to automate their processes independently, often without (or with minimal) involvement of IT. High procurement and implementation costs, a steep learning curve for users, and substantial additional costs for ongoing adjustments – especially in the case of process changes – take away some of the shine that ERP systems often emanate at first.īetween these two ends of the spectrum, an ever-growing gap has emerged in recent years that can now be bridged by form-based low-code/no-code process automation. However, despite the great benefits that they can provide, ERP systems are not completely exempt from criticism either. They have been an integral part of the IT landscape of many organizations for decades, and support the execution of processes in areas such as accounting, materials management, procurement and alike. The delegation of single process tasks to bots does free up additional capacities, but in turn also faces certain restrictions when it comes to the degree of automation.ĮRP systems, on the other hand, have been around for much longer and are very widely established. This allows for optimization at the “lowest” level of the process architecture. These bots are designed to simulate human behavior in a computer-supported process, thus being able to execute repetitive, high-frequency and often smaller-scale tasks. In RPA, the individual process tasks, or even a short series or tasks, get taken over by robots, more specifically: macros or software bots. Process automation has been riding the trend wave for quite some time now, and ever since the term “Robotic Process Automation (RPA)” entered the equation a couple of years ago – this topic has been all the rage. This blog post delves into some of the most common terms around process automation, and provides a step-by-step guide on how you can make your process automation goals a reality. Only then can the expected results from automation actually be realized. Therefore, you have to know exactly when to turn to which automation approach. After all, the possible range of implementation scenarios for process automation is quite broad. However, Business Analysts or Department Heads need to beware not to fall for cheap marketing taglines. ![]() So, it’s no surprise that this topic is taking the marketing and wider business world by storm. Process automation represents one of the most critical tools in the field of Digital Transformation – promising to boost operational efficiencies and create additional capacities through different forms of automation. Optimization of organizational processes has always been one of the core objectives of Business Processes and Business Process Automation plays a pivotal role in this.
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